Nine Casino Privacy Policy for UK Players

1. Introduction and General Information

This Privacy Policy explains how Nine Casino collects, uses, and stores personal data from players located in the United Kingdom. It provides detailed information about the handling of data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Nine Casino acts as a data controller for the purposes of these regulations, meaning it decides how and why personal data is processed. The purpose of this document is to inform users about their rights and the measures taken to maintain transparency in data management. The use of Nine Casino’s website and related services constitutes consent to this Privacy Policy. If players disagree with any part of the document, they are advised not to continue using the site or its gaming services. Nine Online Casino reserves the right to update or modify this Privacy Policy to reflect legal, operational, or technological changes.

2. Data Collection and Categories of Information

Nine Casino collects a range of data to operate legally and deliver services to registered users. Personal information is collected when users create an account, verify identity, make payments, or interact with customer support. Data may also be gathered automatically through cookies, analytics tools, and tracking technologies used on the website. The information collected typically includes basic identification and transactional details necessary to process payments, prevent fraud, and comply with anti-money laundering requirements.

The categories of data collected may include:

Personal identification data: full name, date of birth, address, nationality, and ID documentation.
Contact data: email address, telephone number, and communication preferences.
Financial data: bank details, payment history, deposit and withdrawal records.
Technical data: IP address, browser type, operating system, device identifiers, and location information.
Gaming and transactional data: game history, bet amounts, win and loss records, and loyalty program participation.

All data is collected lawfully, fairly, and transparently, ensuring that only the information necessary for service delivery and legal compliance is retained.

3. Purpose and Legal Basis for Data Processing

Nine Casino processes personal data only for specific and lawful purposes as outlined in this Privacy Policy. The main purpose of collecting data is to provide gaming services, verify user identity, process payments, and ensure compliance with the terms and conditions. Additional uses include detecting fraudulent or suspicious activity, maintaining account security, and fulfilling legal obligations such as anti-money laundering (AML) and responsible gambling requirements. Personal data may also be processed to enhance website functionality, manage customer relations, and support internal reporting or auditing procedures.

The legal bases for processing data include:

Contractual necessity: data processing required to perform a contract with the user.
Legal obligation: compliance with applicable laws, such as AML and taxation requirements.
Legitimate interest: operational needs, including service improvement and fraud prevention.
Consent: user-approved actions such as receiving marketing communications or participating in promotions.

These legal grounds ensure that personal data is processed in a lawful and fair manner aligned with UK data protection standards.

4. Data Retention and Storage Duration

Personal data collected by Nine Casino is retained for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Retention periods vary depending on the type of data and the regulatory obligations that apply. For instance, financial and transactional records are stored for a minimum period mandated by UK anti-money laundering and taxation legislation. Account information and verification data are retained as long as the user maintains an active account and may be archived for a specified period following account closure to meet legal and compliance obligations.

When personal data is no longer required, it is securely deleted, anonymised, or destroyed in accordance with internal data retention policies. Nine Casino employs secure data storage systems and encryption methods to prevent unauthorised access or disclosure during the retention period. Data minimisation principles are applied at every stage to avoid collecting or storing unnecessary personal information beyond the specified purpose of processing.

5. Sharing and Disclosure of Information

Nine Casino may share personal data with selected third parties for operational and regulatory purposes. Data sharing is strictly limited to entities that provide services essential for running the platform and complying with legal obligations. These third parties are contractually bound to handle all information securely and in accordance with applicable privacy laws. The categories of recipients include payment service providers, identity verification agencies, anti-fraud specialists, marketing partners (where consent is given), and regulatory authorities.

Personal data may be disclosed in the following circumstances:

To financial institutions and payment processors for deposit and withdrawal transactions.
To regulatory bodies and law enforcement agencies for legal compliance and investigation purposes.
To IT service providers maintaining technical systems and website infrastructure.
To auditors and consultants conducting compliance or risk assessments.
To affiliate and marketing partners for promotional activities, only if explicit consent is provided by the user.

Nine Casino ensures that all data transfers are justified, proportionate, and consistent with the UK GDPR’s principles of lawful processing and data protection.

6. International Data Transfers

Some of Nine Casino’s service providers or affiliated partners may operate outside the United Kingdom or the European Economic Area (EEA). In such cases, personal data may be transferred to jurisdictions that do not offer the same level of protection as UK law. To safeguard the transferred information, Nine Casino implements appropriate legal mechanisms, including standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) or other recognised safeguards.

Before any international data transfer takes place, a risk assessment is conducted to ensure that adequate security and privacy standards are maintained. Nine Casino also ensures that all third parties receiving such data are contractually obliged to follow equivalent protection measures and handle personal information in compliance with applicable data protection laws. Users are informed about significant changes in international data handling practices, and their rights under the UK GDPR remain valid irrespective of where their data is stored or processed.

7. User Rights Under UK GDPR

As a registered player at Nine Casino, users in the United Kingdom are entitled to exercise several rights under the UK General Data Protection Regulation (UK GDPR). These rights exist to provide individuals with transparency, control, and protection regarding how their personal data is handled. Players have the right to access the personal information that Nine Casino holds, request corrections to inaccurate or outdated data, and in certain circumstances request deletion of data when it is no longer required for lawful processing purposes.

Additionally, users have the right to restrict or object to the processing of their data in cases where legitimate interests are cited as the legal basis for processing. They may also request data portability, which allows for the transfer of personal information to another service provider in a structured, commonly used, and machine-readable format.

Players can exercise these rights by submitting a formal written request to the Nine Casino Data Protection Officer (DPO) through the contact details provided below. Identification verification may be required before any personal data is released or modified. Requests are typically processed within one calendar month unless complex or multiple requests are made, in which case the period may be extended in accordance with legal requirements.

8. Cookies and Tracking Technologies

Nine Casino uses cookies and similar tracking tools to collect technical data and enhance website functionality. Cookies are small data files stored on a user’s device that enable certain website operations and analytical functions. These tools help monitor user preferences, improve navigation, and track aggregate statistics about site traffic and performance. The information collected through cookies is mainly used for technical optimisation and fraud prevention.

Types of cookies used on the Nine Casino platform include:

Essential cookies: required for the proper operation of the website and secure login.
Analytical cookies: used to collect anonymous statistical data about player interaction with site features.
Functional cookies: help remember user settings and preferences such as language or session information.
Marketing cookies: track engagement with promotional materials and affiliate campaigns, only activated when consent is granted.

Users can modify their cookie settings at any time through browser controls or the cookie management panel provided on the website. Disabling some cookies may limit access to specific website features or impact functionality. Nine Casino does not store sensitive personal data within cookies, nor does it use them to collect information without consent. The use of cookies aligns with UK privacy regulations, including the Privacy and Electronic Communications Regulations (PECR).

9. Data Security and Protection Measures

Nine Casino maintains a structured data protection framework to safeguard personal information from unauthorised access, alteration, disclosure, or destruction. The casino implements multiple technical and organisational security measures to protect both stored and transmitted data. Security procedures are periodically reviewed to ensure compliance with UK GDPR and industry best practices.

Key protection measures include:

Encryption protocols for data transfer and storage to prevent unauthorised interception.
Firewall systems and intrusion detection tools to monitor access and network activity.
Access control mechanisms limiting data availability to authorised employees and service providers.
Regular audits and vulnerability testing to identify and resolve potential weaknesses in IT systems.
Incident response plans to address data breaches promptly and in accordance with legal obligations.

In the event of a data breach that poses a risk to user rights and freedoms, Nine Casino will notify affected individuals and the Information Commissioner’s Office (ICO) within the statutory time frame. The casino also ensures that its employees receive ongoing training in data protection principles and confidentiality obligations.

10. Marketing Communication and Consent

Nine Casino may send marketing materials to registered users who have actively provided consent. Marketing communication includes updates about promotions, bonuses, tournaments, and new gaming products. Players have complete control over whether they wish to receive such communications. Consent is collected during registration or through account settings and may be withdrawn at any time without affecting access to the casino’s core services.

Marketing channels may include email newsletters, SMS notifications, and targeted advertisements. Nine Casino takes steps to ensure all messages are relevant and comply with applicable marketing laws such as the UK Privacy and Electronic Communications Regulations. The casino does not engage in unsolicited advertising, and users can opt out of promotional materials through the unsubscribe link included in every marketing message or by contacting customer support.

Personal data processed for marketing purposes is handled with the same level of security as other user data. When consent is withdrawn, the user’s information is promptly removed from active marketing databases, although basic records may be retained to demonstrate compliance with consent management requirements.

11. Minors and Responsible Data Handling

Nine Casino’s services are strictly intended for adults aged 18 or over. The platform does not knowingly collect or process any personal data from minors. During registration, users must verify their age and identity, and Nine Casino applies age verification checks through independent third-party services. If any user is found to have provided false information or if it becomes evident that a minor has registered, the account will be closed, and all associated data will be deleted immediately in compliance with legal obligations.

Parents or guardians who believe a child has submitted data to Nine Casino without authorisation should contact the Data Protection Officer to request immediate removal of such information. The casino also promotes responsible gambling by processing data to identify potential signs of problematic gaming behaviour, such as excessive deposits or prolonged play patterns. This approach aligns with responsible gaming regulations in the UK and supports self-exclusion programs designed to protect vulnerable individuals.

12. Third-Party Links and External Websites

The Nine Casino website may contain links to third-party services, affiliate partners, or external gaming resources. These links are provided for convenience or promotional purposes but operate independently of Nine Casino. Users should be aware that when they follow an external link, this Privacy Policy no longer applies. Each third-party website is responsible for maintaining its own privacy and cookie policies, and users are encouraged to review them carefully before providing any personal information.

Nine Casino assumes no responsibility for how third parties handle user data, including the security of transactions or the accuracy of information displayed on external platforms. Any interaction with a linked website is at the user’s discretion and risk. Data shared with third parties is limited to what is required for the proper execution of affiliate or marketing functions and only when appropriate safeguards are in place. Nine Casino periodically reviews its partners to ensure they adhere to relevant data protection and security standards.

13. Automated Decision-Making and Profiling

Nine Casino may use automated systems to process certain user data for operational efficiency, risk management, and responsible gaming analysis. Automated decision-making involves the use of algorithms to assess transactions or user activity without direct human intervention. Such processing may be used to verify identity, detect fraudulent activity, or determine eligibility for promotions or bonuses.

While automation helps maintain security and compliance, users maintain the right to request human review of any automated decision that produces a legal or significant effect. Nine Casino ensures that all automated processing systems are regularly audited to confirm accuracy, fairness, and transparency. No profiling is conducted for the purpose of discriminatory or exploitative practices. All data used in automated processes is restricted to verified and lawful sources, handled according to internal compliance standards, and subject to the same protection measures as other personal information collected by the casino.

14. Legal Compliance and Data Disclosure Requirements

Nine Casino operates under strict regulatory supervision in the United Kingdom. As part of its compliance obligations, the casino may be legally required to share user data with public authorities, regulators, or law enforcement agencies. Such disclosures occur only when mandated by law, regulatory requests, or judicial orders.

Instances that may require disclosure include investigations into money laundering, fraud prevention, taxation matters, and responsible gambling oversight. Nine Casino ensures that any transfer of personal data under legal obligation is documented, limited in scope, and handled securely.

In some cases, the casino may be required to cooperate with gambling regulators such as the UK Gambling Commission or financial authorities to verify user identity and transaction records. Data disclosure under such conditions is not considered a violation of this Privacy Policy, as it is performed in full compliance with applicable laws and designed to protect both the user and the platform from unlawful activities.